Frequently Asked Questions
Explore What’s on Other Customers’ Minds
For silicone tools, we recommend water-based lubricants, as they are safe and won’t damage the material.
For other materials, such as glass or stainless steel, silicone-based lubricants can also be used.
Absolutely! Lubricants can make your experience more enjoyable.
Just be sure to choose the right type of lubricant for your tool.
Many of our tools are waterproof, making them perfect for use in the shower or bath.
However, we advise against using them in the ocean or a pool due to potential damage from salt or chlorine.
Check the product details to confirm if your tool is waterproof.
INTOme sex tools are made from premium materials such as medical-grade silicone, ABS plastic, and stainless steel. These materials are non-toxic, hypoallergenic, and free from harmful chemicals, ensuring they are safe for intimate use.
Don’t worry! Every INTOme product comes with a detailed instruction manual. Plus, our Resources section is packed with tips and guides to help you get the most out of your new tool. Remember, discovering how to use your tool is part of the fun!
Care and Maintenance
Tips for Longevity and Performance
Clean your tools with warm water and mild, unscented soap, or a specialised tool cleaner.
Avoid using harsh chemicals, and make sure the tool is completely dry before storing it.
It’s important to clean your sex tool both before and after each use to keep it hygienic.
Shipping and Delivery
Discreet and Reliable
Currently, we only offer shipping directly to your address and do not provide an in-person pickup option.
Yes, you will receive a tracking number once your order is shipped. Depending on the shipping method, a signature may be required upon delivery.
Your order will arrive in plain, discreet packaging with no indication of its contents, ensuring your privacy.
Delivery times vary based on your location and shipping method. Standard shipping within Australia typically takes 3-7 business days. International shipping times will vary. Check your order confirmation for specific details.
Shipping costs depend on your location and chosen shipping method. The exact cost will be displayed at checkout.
We currently offer shipping to all locations within Australia. At this time, we do not provide international shipping services.
Payment and Pricing
Secure Payment Options and Transparent Pricing Details
For your privacy, purchases will be listed as “INTOme Wellness” or a similarly discreet name on your bank statement.
We accept all major credit cards, PayPal, and other secure payment methods to make your shopping experience convenient and safe.
Returns and Exchanges
Hassle-Free Returns and Easy Exchanges
If your tool stops working and is still under warranty, please reach out to our customer service team for assistance with a repair or replacement.
If your tool is faulty, contact us within 30 days of purchase for a replacement or refund.
If the tool is unused and in its original sealed packaging, you can return it within 14 days of purchase. Contact our customer service team for return instructions.
Due to hygiene reasons, we cannot accept returns for change of mind if the product has been opened. If the product is unused and still sealed, please contact us within 14 days to arrange a return.
